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Frequently Asked Questions
Q1. Can my friends and family use the site?
Q2. How do I change my personal information?
Q3. What is my password?
Q4. Who do I contact if I have a question or problem with a service or plan that I signed up for?
Q5. Are the deductions after-tax or pre-tax?
Q6. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my earning statement?
Q7. How do I receive my refund?
Q8. How will the voluntary deductions appear on my pay-stub?
Q9. I just signed up for a program through one of the vendors. How long will it take before I see the deduction on my earnings statement?
Q10. I am having an issue logging into the Deduction Report. Who do I contact?
Q11. How do I log in?
Q12. I'm an employee. How do I sign up?
Q13. How do I cancel my coverage?
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